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Frequently Asked Questions

Find your backflow assembly. Above ground assemblies will be in a large, green/tan, rectangular box, more than likely located near your home or water meter. Below ground assemblies will have a large, green, rectangular lid. Once found, turn either handle on assembly to the right to turn water off. green, rectangular lid. Once found, turn either handle on assembly to the right to turn water off. Contact your local water department if you are unable to turn off water.

Extreme weather, heavy rain, and freezing temperatures can sometimes affect connections or fixtures, especially if the system is older or was improperly installed.

Common causes include:

  • Tripped GFCI outlet or breaker
  • Timer or photocell set incorrectly
  • Transformer turned off or unplugged
  • Loose wire connections
  • Break in the wire

If these items check out and the lights still don’t work, professional service may be needed.

A catch basin is a surface drain that collects water from low areas and channels it into underground piping to help prevent flooding and standing water.

Frequent bulb failure may be caused by:

  • Over-voltage
  • Poor-quality bulbs
  • Moisture entering the fixture

Using quality LED bulbs and proper installation helps extend bulb life.

The best way is to ensure that the controller is grounded properly. Unfortunately, like all electrical devices, controllers are susceptible to lightning strikes and little can be done to prevent damage.

Overflowing catch basins are usually caused by:

  • Debris buildup (leaves, mulch, sediment)
  • Insufficient pipe size
  • Heavy rainfall exceeding system capacity

Regular maintenance helps prevent this.

Individual circumstances will vary, however, the Co-op Extension recommends watering more deeply, less often. A general rule is 2 - 3 times per week instead of every day.

We install and service a variety of drainage solutions, including:

  • Downspout drainage and extensions
  • Catch basins
  • Area drains
  • Yard and landscape drains
  • Pop-up emitters
  • Underground piping systems

Possible reasons include:

  • Inadequate drainage capacity
  • Blocked or clogged pipes
  • Improper slope or grading
  • Soil conditions that drain poorly

A site evaluation can determine the cause.

Early morning is best. Watering during evening times or overnight will make the lawn more susceptible to fungus.

Dim lighting is often caused by:

  • Voltage drop from improper wiring layout
  • Too many fixtures on one circuit
  • Long wire runs
  • Aging bulbs

Proper system design and transformer sizing help prevent this.

A downspout drain connects to your gutter downspouts and carries roof runoff underground away from the foundation to a safe discharge point.

Yes. Proper drainage helps move water away from the foundation, reducing the risk of erosion, moisture intrusion, and long-term structural issues.

Drainage systems discharge water to approved locations such as:

  • Pop-up emitters
  • Natural drainage areas
  • Swales
  • Street or approved municipal outlets (where permitted)

All systems are designed to follow local codes and site conditions.

This may indicate:

  • A disconnected or broken downspout line
  • A blocked drainage pipe
  • Improper discharge location

This should be addressed promptly to avoid foundation damage.

First, check to see if the current date & time is correct. Second, check to see if there is more than one start time on any of your running programs.

Temporary disturbance may occur during installation, but we work carefully to minimize impact and avoid unnecessary damage to roots, trees, and existing landscaping.

The backflow assembly prevents contaminated irrigation water from being siphoned back into the clean drinking water supply. The Clean Water Act passed by Congress requires local governments to reasonably ensure that the drinking water supplied to their residents remain safe & clean. The annual backflow test is one step that helps the local governments ensure that the drinking water supply is safe & clean.

Underground wiring can be damaged during:

  • Mulching
  • Planting
  • Edging
  • Drainage or irrigation work

We recommend having lighting lines marked before any digging.

This is usually caused by:

  • A loose or corroded wire connection
  • Damaged underground wiring
  • A failed bulb or fixture

A technician can quickly locate and repair the issue.

This is usually related to:

  • A photocell that is shaded, dirty, or failing
  • Timer settings that need adjustment

Cleaning or repositioning the photocell often solves the problem.

Flickering is commonly due to:

  • Loose connections
  • Moisture in wire splices
  • A failing bulb
  • Transformer issues
  • Voltage issue

This should be addressed promptly to avoid further damage.

Check to see if you have power going to the controller. If not, check circuit breakers & GFI outlets in your home to see if they have been tripped. If you have power, but no display, unplug controller for 2 minutes then plug back in. If still no display, see if there is a reset button on your controller - hold for 10 seconds. Still no display? Controller may have gone bad.

This is often caused by:

  • Debris buildup
  • Blocked outlet
  • Crushed or damaged pipe

Cleaning or repairing the outlet usually resolves the issue.

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