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Frequently Asked Questions

This is often caused by:

  • Debris buildup
  • Blocked outlet
  • Crushed or damaged pipe

Cleaning or repairing the outlet usually resolves the issue.

Make sure your controller is in the "off" position, remove the cover from the irrigation meter, either record or take a picture of the position of the meter then return to check it again a few hours later to see if it has moved. If the meter has moved, you have a leak somewhere in your system.

Possible reasons include:

  • Inadequate drainage capacity
  • Blocked or clogged pipes
  • Improper slope or grading
  • Soil conditions that drain poorly

A site evaluation can determine the cause.

Flickering is commonly due to:

  • Loose connections
  • Moisture in wire splices
  • A failing bulb
  • Transformer issues
  • Voltage issue

This should be addressed promptly to avoid further damage.

You should contact a professional if:

  • Multiple lights stop working
  • Breakers or GFCIs keep tripping
  • Wiring damage is suspected
  • Adjustments no longer fix the issue

Early morning is best. Watering during evening times or overnight will make the lawn more susceptible to fungus.

Make sure sensor switch on controller is in active position. Start a manual cycle on your system, push down on center tab on top of sensor. If system shuts off, the sensor is working.

Common signs you may need drainage improvements include:

  • Standing water in the yard
  • Water pooling near the foundation
  • Soil erosion or washed-out mulch
  • Soggy lawn areas that never dry
  • Water stains or moisture in crawl spaces or basements

We install and service a variety of drainage solutions, including:

  • Downspout drainage and extensions
  • Catch basins
  • Area drains
  • Yard and landscape drains
  • Pop-up emitters
  • Underground piping systems

Common causes include:

  • Tripped GFCI outlet or breaker
  • Timer or photocell set incorrectly
  • Transformer turned off or unplugged
  • Loose wire connections
  • Break in the wire

If these items check out and the lights still don’t work, professional service may be needed.

This is usually related to:

  • A photocell that is shaded, dirty, or failing
  • Timer settings that need adjustment

Cleaning or repositioning the photocell often solves the problem.

Yes. Drainage systems can be installed in existing landscapes with minimal disturbance, and we take care to restore affected areas as much as possible.

First, check to see if the current date & time is correct. Second, check to see if there is more than one start time on any of your running programs.

Turn controller to "off" position. If station shuts off, it is a programming issue. If it continues to run, unplug controller. If the station shuts off, it is a controller issue. If it still continues to run, it is a valve issue and you must turn water off at the backflow preventer.

A downspout drain connects to your gutter downspouts and carries roof runoff underground away from the foundation to a safe discharge point.

This may indicate:

  • A disconnected or broken downspout line
  • A blocked drainage pipe
  • Improper discharge location

This should be addressed promptly to avoid foundation damage.

Possible causes include:

  • Overloaded transformer
  • Timer or photocell malfunction
  • Loose wiring connections

A professional inspection ensures safe and reliable operation.

Temporary disturbance may occur during installation, but we work carefully to minimize impact and avoid unnecessary damage to roots, trees, and existing landscaping.

Check to see if you have power going to the controller. If not, check circuit breakers & GFI outlets in your home to see if they have been tripped. If you have power, but no display, unplug controller for 2 minutes then plug back in. If still no display, see if there is a reset button on your controller - hold for 10 seconds. Still no display? Controller may have gone bad.

Overflowing catch basins are usually caused by:

  • Debris buildup (leaves, mulch, sediment)
  • Insufficient pipe size
  • Heavy rainfall exceeding system capacity

Regular maintenance helps prevent this.

A catch basin is a surface drain that collects water from low areas and channels it into underground piping to help prevent flooding and standing water.

Frequent bulb failure may be caused by:

  • Over-voltage
  • Poor-quality bulbs
  • Moisture entering the fixture

Using quality LED bulbs and proper installation helps extend bulb life.

Yes. Proper drainage helps move water away from the foundation, reducing the risk of erosion, moisture intrusion, and long-term structural issues.

Find your backflow assembly. Above ground assemblies will be in a large, green/tan, rectangular box, more than likely located near your home or water meter. Below ground assemblies will have a large, green, rectangular lid. Once found, turn either handle on assembly to the right to turn water off. green, rectangular lid. Once found, turn either handle on assembly to the right to turn water off. Contact your local water department if you are unable to turn off water.

Yes. Drainage lines can clog over time due to sediment, roots, or debris, especially without routine maintenance.

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